South Africa’s Minister of Home Affairs, Aaron Motsoaledi, has described the visa processing chaos ahead of the 2023 Rugby World Cup as an ’embarrassment’ to the nation. Speaking at a press conference in Pretoria, Motsoaledi criticised the delays and inefficiencies that have left hundreds of fans and officials stranded, while contrasting the situation with the United Kingdom’s streamlined visa system, which he held up as a model to emulate.
The minister’s remarks come as frustration mounts among South African supporters hoping to travel to France for the tournament. Reports indicate that visa applications submitted weeks ago remain unprocessed, with some applicants missing flights and accommodation bookings. Motsoaledi acknowledged the failures, stating that the Department of Home Affairs had been overwhelmed by the surge in demand. “We have dropped the ball,” he admitted. “This is not the standard South Africa should project to the world.”
The UK visa system, which Motsoaledi praised, relies on a digital-first approach with biometric data collection and expedited processing for major events. The UK has processed over 10,000 visas for South African rugby fans alone in recent weeks, with turnaround times averaging 15 days. In contrast, South Africa’s backlog has left applicants in limbo. Motsoaledi has pledged to adopt similar technology and practices, including increased automation and partnerships with private logistics firms.
The crisis highlights broader systemic issues within South Africa’s immigration infrastructure. The Department of Home Affairs has struggled with underfunding, staff shortages, and outdated technology for years. The World Cup, which begins in September, has exposed these vulnerabilities on an international stage. Analysts warn that without significant reform, future events like the 2027 Women’s World Cup and the 2030 World Cup bid could face similar challenges.
For now, Motsoaledi has instructed his department to prioritise World Cup visa applications, with a dedicated team working overtime to clear the backlog. He also appealed to French authorities for leniency on late arrivals. But the damage may already be done. Social media is flooded with stories of disappointed fans, and opposition parties have called for Motsoaledi’s resignation. The minister, however, remains defiant. “We will fix this,” he insisted. “South Africa can learn from the best, and we will become the best.”
